Hotels that offer more than accommodation face a common challenge: how do you bring rooms, spa, dining, experiences and services together into a single, seamless guest experience? We've spent 22 years solving exactly this.
Guests discover and book through journeys designed for your property. Rooms, spa, dining and experiences connect into flexible packages or individual bookings. Intelligent personalisation surfaces relevant options based on guest behaviour, location and stated preferences. Pre-arrival communication encourages additions and upgrades while building anticipation.
The journey continues on property through mobile concierge. Guests book treatments, request services, control room features and receive contextual recommendations — all without queuing at reception. Staff receive requests in real time, with full visibility of guest preferences and history. Service coordination improves while front-desk pressure reduces.
The relationship extends beyond checkout. Guest feedback flows into your systems. Loyalty recognition encourages return visits. Targeted communication brings guests back at moments that matter. Each stay enriches the profile, making the next visit more personal.
Everything runs on Jasmine, our modular hospitality platform, and Priscilla, our mobile concierge for guests and staff.
Jasmine handles website, booking journeys, CRM, personalisation, campaigns, corporate and group bookings — all connected to your existing property management and operational systems.
Priscilla extends the journey into the property, giving guests intuitive mobile access to services while equipping staff with the tools to deliver.
Both have been developed since 2002 specifically for hospitality. They integrate, adapt and evolve with your operation.
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