The complexity

Group bookings introduce challenges that standard systems don't handle well:

Capacity pressure

Large numbers of guests competing for spa and experience availability at the same time.

Mixed behaviours

Different booking behaviours within a single group — some want packages, others want flexibility.

Organiser vs guest

Group organisers have different needs to individual guests — both need to be served well.

Leisure disruption

Risk of group arrivals disrupting leisure demand and service delivery for other guests.

Coordinated management

Jasmine provides the tools to welcome groups confidently:

  • Spreadsheet upload for bulk bookings
  • Guest rooming and room allocation
  • Individual guest selection within group constraints
  • Protection of peak spa and experience capacity
  • Pre-arrival planning for treatments and experiences
  • Coordination between sales, spa and operations teams
  • Clear visibility of group entitlements and inclusions
  • Special pricing and package configuration

Weddings and events

For weddings, Jasmine can handle the unique flow where organisers book on behalf of guests, but guests pay for their own accommodation.

Invitations go out with booking links. Guests make their own reservations within allocated blocks. You maintain full visibility throughout. Reminders are sent automatically.

The same approach works for corporate events, retreats, and any booking where one person coordinates but multiple people pay.

Wedding flow:

  • Organiser sets up room block and rates
  • Wedding website area with booking link
  • Guests receive invitations with unique access
  • Guests book and pay for their own rooms
  • Organiser sees who has booked
  • Automatic reminders for unbooked guests

Let's talk about group bookings.

We'll show you how to welcome groups without compromising the experience for other guests.

Start the conversation