The Platform

One platform. Every touchpoint.

Jasmine powers the guest journey from first click to checkout. Priscilla extends it into the property. Together, they connect everything.

Jasmine platform dashboard and Priscilla mobile app

When we started MediaConcepts in 2002, most hotel technology was rigid, generic and disconnected. We built something different: a platform designed from the ground up for the complexity of hospitality, flexible enough to adapt to each property's operation.

Today, Jasmine powers the digital guest journey from website to checkout, while Priscilla extends that journey into the property itself.

Corporate Bookings → Group Bookings → Integrations →
You get the reliability of a mature platform with the fit of something built specifically for you.

The tailor, not the shelf.

Off-the-shelf systems force hotels to adapt to their constraints. Properties that offer spa, dining, experiences or multiple services quickly outgrow these tools — or spend years trying to make them work.

Our approach is different. Jasmine provides a proven framework with the flexibility to match your brand, your booking journeys and your operational model. We've delivered hundreds of implementations, each one tailored to the property.

Jasmine: Where journeys begin.

A modular platform that brings together everything you need for connected guest journeys.

Website & content

Your brand, your content, intelligently delivered. Content separated from presentation, auto-optimised images, scheduled publishing.

Booking journeys

Rooms, spa, dining, experiences, equipment hire, third-party services — all in one flow. Smart suggestions when dates unavailable.

Guest CRM

Single profiles across all touchpoints, enriched with every interaction. No more scattered data.

Personalisation

Geo-location, behavioural, explicit preferences — all working together. Long-haul traveller? We'll show the right images.

Campaigns & loyalty

Targeted communication, points, vouchers, mid-journey upsell, re-engagement. All connected to guest profiles.

Corporate & groups

Contracted rates, booker management, complex entitlements, wedding flows. Learn more →

Reporting

Individual-level data, not just aggregates. Slice and dice retrospectively, any way you need.

Integrations

Opera, ResortSuite, Maestro, Salesforce, and more. See full list →

Modules work together natively. No fragile integrations, no duplicated data, no gaps.

Priscilla: The journey continues.

Our mobile concierge platform for guests and staff.

For guests

  • Book spa treatments, dining, experiences
  • Request services without calling reception
  • Control room features — lighting, climate, entertainment
  • Digital check-in, room keys, checkout
  • Receive contextual recommendations and offers
  • Set sustainability preferences (towel changes, cleaning)
  • Create wellness routines (bedtime automation)

For staff

  • Receive and manage service requests in real time
  • View guest preferences and history
  • Coordinate across departments
  • Automatic task routing based on request type
  • "Light not working" → automatically assigned to electrician
Content is shared between Jasmine and Priscilla. Enter an offer once and it appears on the website and in the app. Guest profiles flow seamlessly between both.
Priscilla mobile app screens showing room control, service requests, and staff management features

Explore further

Corporate Bookings

Contracted rates, selective billback, corporate invoicing — without fragmenting the guest experience.

Learn more →

Group Bookings

Bulk uploads, guest rooming, weddings — with protection for spa capacity and leisure demand.

Learn more →

Integrations

Opera, ResortSuite, Maestro, Salesforce, Salto, Stripe and more. We connect to your existing systems.

See full list →

See the platform in action

We'd love to show you how Jasmine and Priscilla could work for your property.

Start the conversation