We work with properties where the guest journey involves multiple services, complex booking requirements, and high expectations. If a standard booking engine isn't enough, we should talk.
Where guests book accommodation and treatments together — or separately. Where spa capacity needs protecting and pre-arrival engagement drives utilisation.
Properties defined by what guests do, not just where they sleep. Cooking classes, wine experiences, adventure activities, wellness programmes — all bookable in one journey.
Groups managing multiple properties with varied inventory — accommodation, equipment hire, third-party services, transfers — unified for the guest and the operator.
If you're acquiring properties or adding services, you need a platform that scales without fragmenting the guest experience. Starting with the right foundation saves years of integration pain.
UK spa resort group — accommodation, treatments, dining and wellness in connected booking journeys. Deep integration with ResortSuite.
Chef-branded luxury hotels — accommodation, spa, cooking classes, wine experiences, integrated with Maestro, Salesforce and OpenTable.
Villa and hotel management across Asia — accommodation, equipment hire, third-party services, unified booking across multiple properties.
Iconic London hotel — full PMS integration, booking journeys, guest engagement. Working together since 2015.
"The partnership has been transformative for Champneys, delivering a system-agnostic platform that manages the complexity of combined spa and accommodation bookings while reducing manual processes across our reservations and marketing teams. The team has been collaborative, pragmatic and genuinely invested in our long-term success, with tangible results — including a near doubling of room bookings via the web."— James Innes Williams, Director of Digital & Strategic Marketing, Champneys
"Media Concepts has played an integral and dynamic role in bringing Appellation's digital experience to life. From building and designing a best-in-class website to implementing unique and complex technology integrations, they've helped us elevate our online brand, UX and booking journey. What sets them apart is their problem-solving mindset — when we have faced critical technical challenges, their team leans in, explores every option, and stays committed to solving the problem, even when the path isn't simple."— Christa Weaving, Chief Marketing Officer, Appellation
"We came to MediaConcepts because we wanted a brand and marketing website directly connected to our booking engine. Working with the MC team has been great — they're responsive, open to new ideas, and consistently share insights from their extensive experience in hospitality. Their willingness to accommodate custom requirements without it turning into a drawn-out scoping exercise has made a real difference."— Ben Scott, VP of Product, The Luxe Nomad
"MediaConcepts is a highly professional and creative company who really understand the hospitality industry. Our move from a third party booking engine to one that they developed for us has given us much more flexibility and better control over the way we manage our web bookings. The team's deep industry knowledge gives us great confidence that we will be able to keep evolving to offer our guests the best booking experience."— Ben Chapman, Revenue Manager, Strand Palace Hotel
We've worked with some of the most recognised names in hospitality worldwide.
If guests at your property book more than a room, we'd love to understand your operation.
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